Faq's



Q What do I need to ship my vehicle?


A: When you are ready to ship your vehicle you will need to have the vehicle tile, complete our dock receipt request form and Export Power of Attorney. Once we have these entire document we will generate a dock receipt. This is the document you need to drop the vehicle at the port.


Q: What type of goods can I shipped ?


Any type of household goods can be shipped, such as: furniture, clothing, appliances (washing machine, dryer, small appliances) etc.
Personal vehicles may also be shipped, but it is necessary to be informed about the restrictions of the destination country. Please get in touch with your consulate or embassy; these entities may be in contact with a customs broker or agent that can help you with this information.
The exporter must be aware that the container may reach temperatures of up to 50 degrees Celsius or 125 Degrees Fahrenheit. For this reason we strongly recommend not to ship goods sensitive to high temperatures.


Q: Are you allowed two (2) names on the consignee/receiver?


A: Having two names on the bills of lading is NOT acceptable. Only one name can appear. Also, no c/o (care of) can be present unless it is a Company Name followed by a person’s name.


Q: What do I need when delivering my vehicle to the port?


A: Each port requires different paperwork. However most port require 6 copies of the dock receipt, 6 copies of the front and back of the title, 6 copies of the lien release (if applicable), copy of the bill of sale when shipping a newer vehicle.


Q: Can I put stuff in my vehicle when shipping RoRO ?


A: When shipping a vehicle RORO there cannot be anything inside unless it was made for the car such as a car jack, spare tire and other vehicles accessory. If there are personal items left inside the vehicles they will be removed and trashed!.However if you shipping inside a container you can put your goods inside the vehicle


Q: Should I have a full tank of gas when I deliver to the port?


A: No, for safety your gas tank should be at ¼ tank or less due to U.S. Coast Guard regulations


Q: Do we offer marine insurance?


A:If you want to be covered against any unexpected event that may occur during the shipment, ICON offers the option to purchase shipping insurance. The price varies based to the value of the goods to be sent; you can contact our representative for price.


Q. Do I have to pay any additional money apart from the freight cost?


A: Yes, there is a towing fee, if you request towing service to the port, however you can as well take the vehicle to the port by yourself.


Q: Before shipping, should I remove my license plates?


A: We suggest that you removed your plates at the time of drop off at the port and take them with you overseas.


Q: What does the abbreviation RORO mean?


A:It stands for Roll on Roll off. On the day the vessel is loading, longshoremen drive your vehicle on the vessel and latch it down. Then once the vessel discharges at the destination port your vehicle is driven off.


Q: How long does it take to receive my goods?


A: During booking process you will be asked to opt for the type of services you will be interested in, we have air freight or sea freight service, depending on your budget and sense of urgency. Air Freight is always faster than sea freight but more costly. For air freight, you get your shipment in a matter of days to weeks while for sea freight, it can take as little as 6 weeks to two months (end to end processing).


Q; How will my shipment be measured?


A cubic foot is a space that measures 1 foot by1foot by 1foot. To determine how many cubic feet a certain piece will be, multiply the length X width X height of the piece. for example , if a dresser measures 5 feet long x3 feet high x 3 feet wide it is 40 cubic feet.
If you are measuring in inches, the formula is Length in inches x width in inches x height in inches then divide by 1728 to get cubic feet. Then you will multiply the cubic feet value by the rate per cubic feet.


Q: Do you go by weight or volume in the freight cost calculation?


A: The freight rate on air freight is often based on weight or volume, the greater of the actual weight or the volume of the cargo. A cargo that is large in relation to it weight is charged according to its total cube, while a cargo that is heavy in relation to its size is charged according to its gross weight.


Q: When do I make payment?


After the booking is made online, you will have to pay for the shipment before your goods could be collected. The payment should be made one week prior to the pickup date to allow for adequate logistical timing.


Payment method


Payments must be made by wire transfer or deposit into the Icon Logistics Services account within 72 hours prior to pick up time for LCLs and 1 week prior to the pickup date for FCLs.